PODER – Profesionales y Organizaciones dedicadas a Educar Responsablemente

Service Quality Institute
Costa Rica


In today’s fiercely competitive world, superior customer service is the most reliable way to grow your business. With our proven system and large collection of training programs, we can help you retain customers, build market share and improve worker performance. Our programs will empower your employees, increase productivity, and improve Customer Satisfaction.


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Organizations need to focus on creating a memorable Customer Experience. They have to learn to see themselves as service leaders – not as banks, hospitals, supermarkets, government, or hotels.

To achieve this, the most critical skill is the ability to make your customers happy by developing a World Class Service Strategy.

For over 45 years, Service Quality Institute has provided customer service training programs and strategies to business’s all over the World.


We are the world leader in helping organizations create a service culture, increase market share and improve their entire workforce performance through excellent customer service.


Successful employees get ahead by taking initiative, thinking critically and working more creatively. Our Moving Up program teaches your employees how to move up, make more money, get promoted and believe in yourself.

3 Year Service Culture Plan

Creating a strong customer service culture requires a commitment to progress. Implement lasting change with our 3-year plan of superior customer service training.

Customer Service Starter Kit

You won’t need a trainer for your employees with our video-based training system, easy to use leader guide and participant material, the first step to an improved customer service culture within your company. The packaging and design are the best you will have ever seen.


We guarantee the effectiveness of our customer service strategy. If for any reason you are not completely satisfied with our programs, return the materials for a full refund with no time restrictions. In 44 years we have had 2 returns worldwide.


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+(1) (952) 884 3311
  • Service Quality Institute

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